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Updated Refund Process for Cancelled Shows

Updated Refund & Donation Process


As many of you know, some VMCCC shows have had to be cancelled due to Governor DeWine’s order to halt all mass gatherings of 50 or more. All tickets can be fully refunded for cancelled shows.


We ask that you please be patient with us as we work to process refunds. There is no guaranteed date in which ticket holders will receive refunds.

Our staff is now working remotely for their safety. Because of this measure, processing refunds and donated tickets takes more time. There is also a high volume of refunds with multiple well-sold shows cancelled. The VMCCC team is working tirelessly to provide customer support and process the refunds. Your patience with our staff and processing time is greatly appreciated.

Please find the updated refund process below.


DONATION OPTION

You have the option to donate the value of your tickets back to Civic Center Foundation, including if you purchased your tickets as a part of a Broadway Season Subscription. Doing so will help us cover the costs associated with these cancellations. Should you choose this option, the face value of the tickets will be considered a tax-deductible donation. You can donate all or a portion of your tickets.


To make a donation with your tickets, contact the Box Office at (419) 224-1552 or at boxoffice@limaciviccenter.com.


REFUND PROCESS Each ticket holder must confirm their refund option with the Box Office. Please reach out at your convenience. If the Box Office does not hear from you, they will be in contact to process your refund or donation. Please be patient with us in the following weeks as we work to contact ticket holders and process these refunds in a timely manner.

CREDIT CARDS: If you purchased tickets via credit cards at the Lima Civic Center Box Office, those refunds can be processed back in the same manner, which we will confirm with you.

CASH/CHECK: If you purchased tickets via cash or check, you can be issued a refund check via US mail, which we will confirm with you.


To process your refund or if you have any questions, please contact our Box Office at

(419) 224-1552 or boxoffice@limaciviccenter.com.


For regular updates, please visit limaciviccenter.com or follow us on Facebook, Instagram (@limaciviccenter), or Twitter (@limaciviccenter). We will communicate any updates regarding the VMCCC with you, and look forward to when our community can once again gather together to be inspired by the performing arts.


Box Office - Phone: 419-224-1552 | Hours: 12 pm - 5 pm

Business Office - Phone: 419-224-5222 | Hours: 8 am - 5 pm


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Access our website to purchase tickets to VMCCC events. We cannot guarantee tickets purchased through third parties.  If you have questions or concerns, please contact our box office at 419-224-1552.

For Lima Symphony Orchestra tickets, please contact the Symphony office at 419-222-5701.

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7 TOWN SQUARE  •  LIMA, OH  45801 USA  •  419-224-1552